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After F7.1
free eval

Free Evaluation. One Year Warranty on Repaired Parts. Emergency Breakdown Service Available.

Submit Items for Repair

Our online submission form makes it easy. Or you can print a submission form. Complete the submission form, include copy in box with item, securely pack your part and ship it. We will email you a free quotation, which you approve. Questions? Call 800.237.3278

Learning Center

The more you can tell us about your repair problem, the quicker we can fix it. Also, there are many precautionary steps you can take at the facility level to keep your industrial electronics out of our repair depot. Our learning center offers videos and blog entries that can help you keep your machines running.

What We Repair

AC Drives, DC Drives, Servo Amps, Power Supplies, Temperature Controllers, SCR Power Controls, HMIs, PLCs, Touchscreens, Counters, Timers, Motion Controllers, Stepper Controllers, Process Controllers, I/O Modules. ALL MAKES & MODELS. Check our brochure.

Free Evaluation/1-Year Warranty

We provide you with a free evaluation and a quoted price for your industrial electronics repair. Based on the cost of repair vs. buying a new part, you can decide whether or not to approve the quote. If approved, we start the repair. If not approved, we can recycle your item for you. In truth, your only risk is your shipping cost. You control the decision process from there.

Service Levels/Emergency Breakdown

Our standard service turnaround time is 10 business days. We also offer guaranteed 3-day turnaround service. If you are in a production line breakdown situation, we also offer EMERGENCY next business day service. Make it easy. Set up a Net-30 account.

Ask a Tech

Go to the bench… the tech bench. We offer a direct line of communication with our bench technicians. If you have a question about your repair, or about a possible problem with your equipment, use our online tool to direct your questions to our repair techs. We promise a timely response.

Here’s How Our Industrial Electronics Repair Service Works

  • Step1
    Step 1: Since the 1970s, repairs have been done at our Houston-based repair depot by Innovative-IDM technicians.
  • Step2
    Step 2: Your part is received and logged in by our customer service rep. You are notified that your item has safely arrived.
  • Step3
    Step 3: The part is assigned a job number, tagged for identification and is assigned for evaluation. If the matter is urgent to you, we can move your part to the head of the line for a fee.
  • Step4
    Step 4: All repair jobs are tracked to assure quality control and timely turnaround. We offer a variety of turnaround times, from standard turnaround to overnight Emergency Breakdown.
  • Step5
    Step 5: Your part is evaluated for problems by a certified technician. In most cases, the part is repairable and you will approve a written estimate before we begin work. If the part is not repairable, we can return it to you or recycle it. We will even make arrangements for a new part to be delivered if you wish. You decide.
  • Step6
    Step 6: Once you’ve approved the estimate, our technicians do the rest.
  • Step7
    Step 7: Hard-to-find parts and components can be a challenge. But with 40 years of drive and board repair experience, Innovative-IDM has amassed racks of spare components in our warehouse from which we can pull obsolete parts.
  • Step8
    Step 8: Repair complete. You are ready to roll. Your part is then carefully packed in custom-formed foam and ready to ship.

About Us

Repairs Depot: Houston, Texas

Industrial Electronic Repairs started in 1979 as IDM Controls in Houston. IDM Controls, which stands for Industrial Drive Maintenance, has built a four-decade reputation as the leader in industrial drive maintenance and repairs. There are no evaluation fees to pay, and we warranty all of our repair work for one year. Our repairs depot is in Houston but we tackle repairs sent to us from across North America.We also pick up and deliver repair items in the Greater Houston area.

 

Tour the Repair Facility

Whether you need repair for your industrial drives, touchscreens, power supplies or other items, your parts are in good hands. We provide a one-year warranty on all of our work, and we offer free evaluation on anything you send to us. See how the process works.

How to Package Your Repair Item

We see a lot of industrial drives come in that not only are broken, but have been beat up by the shipping service. Here is best way to pack and ship your industrial drive to us so that it will not be damaged en route. We recommend using a large amount of packing material and double boxing your item.