About

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Industrial Drive Maintenance, started in 1979 as IDM Controls in Houston, has built a four-decade reputation as the leader in industrial drive maintenance and repairs.

If you would like to speak to one of our techs or our customer service department, call us Mon-Fri, 8-5 Central time at 800.237.3278. If you need emergency breakdown service, call 877.906.2100 which is answered 24/7. You also may email us at repairs@iidm.com

There are no evaluation fees to pay, and we warranty our all of our repair work for one year. Our repairs depot is in Houston but we tackle repairs sent to us from across North America.We also pick up and deliver repair items in the Greater Houston area.

Try us! We are the kind of company you will like dealing with.

Step 1: Since the 1970s, repairs have been done at our Houston-based repair depot by Innovative-IDM technicians.
Step 1: Since the 1970s, repairs have been done at our Houston-based repair depot by Innovative-IDM technicians.
Step 2: Your part is received and logged in by our customer service rep. You are notified that your item has safely arrived.
Step 2: Your part is received and logged in by our customer service rep. You are notified that your item has safely arrived.
Step 3: The part is assigned a job number, tagged for identification and is assigned for evaluation. If the matter is urgent to you, we can move your part to the head of the line for a fee.
Step 3: The part is assigned a job number, tagged for identification and is assigned for evaluation. If the matter is urgent to you, we can move your part to the head of the line for a fee.
Step 4: All repair jobs are tracked to assure quality control and timely turnaround. We offer a variety of turnaround times, from standard turnaround  to overnight Emergency Breakdown.
Step 4: All repair jobs are tracked to assure quality control and timely turnaround. We offer a variety of turnaround times, from standard turnaround to overnight Emergency Breakdown.
Step 5: Your part is evaluated for problems by a certified technician. In most cases, the part is repairable and you will approve a written estimate before we begin work. If the part is not repairable, we can return it to you or recycle it. We will even make arrangements for a new part to be delivered if you wish. You decide.
Step 5: Your part is evaluated for problems by a certified technician. In most cases, the part is repairable and you will approve a written estimate before we begin work. If the part is not repairable, we can return it to you or recycle it. We will even make arrangements for a new part to be delivered if you wish. You decide.
Step 6: Once you've approved the estimate, our technicians do the rest.
Step 6: Once you’ve approved the estimate, our technicians do the rest.
Step 7: Hard-to-find parts and components can be a challenge. But with 40 years of drive and board repair experience, Innovative-IDM has amassed racks of spare components in our warehouse from which we can pull obsolete parts.
Step 7: Hard-to-find parts and components can be a challenge. But with 40 years of drive and board repair experience, Innovative-IDM has amassed racks of spare components in our warehouse from which we can pull obsolete parts.
Step 8: Repair complete. You are ready to roll. Your part is then carefully packed in custom-formed foam and ready to ship.
Step 8: Repair complete. You are ready to roll. Your part is then carefully packed in custom-formed foam and ready to ship.