Learning Center

DriveRepairQC

Learning is a lifelong endeavor. Our techs take factory certification courses and other required coursework to stay current in the technology we service and repair. We can pass along that knowledge to you, too. We have a growing number of videos which help explain common faults and breakdowns of the technologies you rely on in your production facility.

Many of the most common repair problems can be preempted with regular maintenance and cleaning — some of it you can do yourselves. Other problems require the assistance of a professional repair facility.

Our Learning Center is here to help you decide when you can do it yourself, and when to send it in to the pros. The video library is growing, so check back often for more content.

 


Repair Process

Step 1: Since the 1970s, repairs have been done at our Houston-based repair depot by Innovative-IDM technicians.
Step 1: Since the 1970s, repairs have been done at our Houston-based repair depot by Innovative-IDM technicians.
Step 2: Your part is received and logged in by our customer service rep. You are notified that your item has safely arrived.
Step 2: Your part is received and logged in by our customer service rep. You are notified that your item has safely arrived.
Step 3: The part is assigned a job number, tagged for identification and is assigned for evaluation. If the matter is urgent to you, we can move your part to the head of the line for a fee.
Step 3: The part is assigned a job number, tagged for identification and is assigned for evaluation. If the matter is urgent to you, we can move your part to the head of the line for a fee.
Step 4: All repair jobs are tracked to assure quality control and timely turnaround. We offer a variety of turnaround times, from standard turnaround to overnight Emergency Breakdown.
Step 4: All repair jobs are tracked to assure quality control and timely turnaround. We offer a variety of turnaround times, from standard turnaround to overnight Emergency Breakdown.
Step 5: Your part is evaluated for problems by a certified technician. In most cases, the part is repairable and you will approve a written estimate before we begin work. If the part is not repairable, we can return it to you or recycle it. We will even make arrangements for a new part to be delivered if you wish. You decide.
Step 5: Your part is evaluated for problems by a certified technician. In most cases, the part is repairable and you will approve a written estimate before we begin work. If the part is not repairable, we can return it to you or recycle it. We will even make arrangements for a new part to be delivered if you wish. You decide.
Step 6: Once you've approved the estimate, our technicians do the rest.
Step 6: Once you’ve approved the estimate, our technicians do the rest.
Step 7: Hard-to-find parts and components can be a challenge. But with 40 years of drive and board repair experience, Innovative-IDM has amassed racks of spare components in our warehouse from which we can pull obsolete parts.
Step 7: Hard-to-find parts and components can be a challenge. But with 40 years of drive and board repair experience, Innovative-IDM has amassed racks of spare components in our warehouse from which we can pull obsolete parts.
Step 8: Repair complete. You are ready to roll. Your part is then carefully packed in custom-formed foam and ready to ship.
Step 8: Repair complete. You are ready to roll. Your part is then carefully packed in custom-formed foam and ready to ship.