Our standard 10-business day turnaround time is perfect for most of our customers. But we also offer expedited service levels for those times you need to move your repair to the front of the line.
Turnaround Time Service Levels*
- STANDARD: Your repair ships 10-14 business days from when we receive your purchase order.
- RUSH: Your repair ships within 5 business days from when we receive your purchase order, 2 PM CT cutoff. Fee is 10% of the standard cost, $100 minimum.
- Emergency Breakdown: Your repair ships within 48 hours from when we receive your purchase order, 2 PM CT cutoff. Fee is 25% of the standard cost, $250 minimum.
- Warranty Repairs – 5 Business Days from time of receiving at IIDM. Warranty items are evaluated on their status in accordance with our TERMS AND CONDITIONS.
* All service levels depend on the availability of parts and components needed to complete your repair.
Tip: You can pre-approve your repair cost up to any dollar amount you choose. This eliminates time in sending quotes and quote approvals.
Shipping Service Levels and Options
- We pick up and deliver in the Greater Houston area. Call 800-237-3278 to schedule.
- Drop off and pick up your item at our service counter. We are located just inside the Beltway off 249 at 13770 Hollister Road, Suite 100, Houston, 77086 MAP
- Ship your item to us at 13770 Hollister Road, Suite 100, Houston, 77086.
- RETURN SHIPPING: You will be charged standard UPS rates for return shipping. If you have a carrier account you would like us to use, please include those instructions on the submission form, call us at 800-237-3278, or email firstname.lastname@example.org. We are happy to work with you on return shipping.